Hey, I'm Larkis!

I'm an experienced customer support professional with a background in Sales, Customer Service and Tech Support. A self-taught front-end web developer. In an alternate universe, I am an Astronaut, Philosopher, Novelist, Adventurer, Pro-Gamer, Filmmaker and Screenwriter. Nice to meet you!

Hire Me! About Me

Overview & Work Experience

  • ✓ With 5+ years of experience in providing superior customer support helping and answering customers’ questions about products, billing, services and resolving their technical problems
  • ✓ Well experienced in handling different types of customers with respect and empathy
  • ✓ With 4+ years of experience in back office work and team management
  • ✓ Significant experience in managing, coaching and doing various team leader tasks
  • ✓ Self-taught front-end web developer (HTML5, CSS3, Bootstrap 4)
  • ✓ Works well in both a team-oriented or self-directed environment

Customer Support Engineer (Remote)

April 2020 to Present

Articulate Global, Inc.
244 5th Ave Ste 2960
New York, NY 10001 United States

  • ✔ Take on our customers’ challenging technical problems
  • ✔ Reproduce and isolate bugs and write high-quality bug reports
  • ✔ Test products when asked, and act as a customer advocate

Team Manager

February 2017 to March 2020

TeamSpan Asia, Inc.
Unit 1002 ALPAP II Bldg., Trade St.
Madrigal Business Park, Alabang, Muntinlupa

  • ✔ Pioneered & developed a new line of business
  • ✔ Conducts training & development for the team
  • ✔ Handles various clerical & administrative tasks

Dispatch Coordinator (Remote)

December 2015 to January 2017

ATL Intermodal
320 Quay Avenue
Wilmington, CA 90744, United States

  • ✔ Handled dispatch & scheduling of work orders
  • ✔ Handled data entry, inquiries and follow ups
  • ✔ Handled real-time tracking of truckers' trips

Customer Support Associate

June 2011 to October 2015

Convergys Philippines (Concentrix)
4/F Glorietta 5, Ayala Center
Ayala Avenue, Makati

  • ✔ Handled sales for a US-based distribution corp
  • ✔ Handled customer service for a US-based corp
  • ✔ Handled technical support for US-based telco

Educational Attainment

Zuckerberg: They know we didn’t actually graduate, right?
Gates: Oh, that is the best part! They actually give you a degree!

I've been unfortunate for not being able to finish a degree in college due to financial constraints. However, it didn't hinder me to learn new skills and establish a career in the Business Process Outsourcing industry.

Special kills

Web Development

Knowledge in front-end development

Screenwriting

Knowledge in story making and script writing.

Digital Film Making

Knowledge in directing and digital editing.

Arts & Design

Knowledge in cartooning and poster making.

jgm-website-photo

JGM Philippines, Inc.

A static corporate website built with Bootstrap 4. Check out my coding skills by visiting the website now!

Web Development
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Astral Projection

An article I wrote on Medium about Simplified Astral Projection. A look into what's in my head when I'm not busy at work.

Non-fiction
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Awit Ni Bathala

An epic fiction I wanted to write about. Based on Philippine legends. If you're curious about my creative writing style, this should give you an idea.

Fiction